PaycheckCity Payroll Additional Terms
Updated August 6, 2025
You are entering into a binding agreement
By clicking “I accept,” you are entering into a binding agreement (“Agreement”) with Symmetry Software, LLC, which governs your use of the tools, information, materials and services that we make available to you as a paid subscriber (“Services”). These terms are in addition to any other terms of use that we may publish on the PaycheckCity web site (the “Site”) from time to time, including the Privacy Policy and Terms of Use. If any other terms are different from the terms of this Agreement, this Agreement controls. If you do not agree to the terms of this Agreement, you do not have our permission to use the Services.
The Services will automatically renew
The Services will automatically renew each year, and your credit card will be charged for the renewal, unless you take action to cancel prior to the anniversary date. You can cancel the Services at any time by logging in to the Services and clicking “cancel subscription” on the Account Settings screen. You will no longer be able to use the paid version of the Services after you cancel.
We may change this Agreement
We may change this Agreement at any time. You will be prompted to accept any updated terms before you will be able to access the Services. Your use of the Services after this Agreement is changed will be controlled by the revised Agreement. You are not authorized to use the Services in any jurisdiction where this Agreement is not enforceable.
You must be old enough to use the Services
You must be 13 or older to use the Services, and, if you are under 18 or the age of majority as that is defined in the place where you live, a parent or guardian must supervise your use of the Services. By accepting this Agreement, you represent and warrant to us that you have reached the age of majority in your jurisdiction or that you are supervised by a parent or guardian, and that you have the right, authority, and capacity to agree to and abide by this Agreement.
About the Services
The Services are a self-service payroll tax tool designed for micro-businesses with 10 or fewer employees. Larger enterprises are allowed to use the Services, but the Services may not work well. Although we may respond to your queries via the chat feature on the Site, we do not offer customer support or user assistance, and we are not obligated to respond to your messages or to remedy any errors in the Services.
We do not provide tax, financial, or legal advice or opinions
We try to keep the Services current, but financial and tax information changes rapidly. The Services are provided "as is" for general payroll tax information only. The Services are not meant to be used as tax, financial or legal advice or recommendations, or to replace the services of a professional advisor or accountant. Therefore, you should not rely on the Services to be complete, current, or error free. We do not recommend, endorse, or make any warranties or representations of any kind with regard to whether the Services are accurate, timely, high quality, effective. We do not warrant that the Services, Content (as defined in Section 12), External Site Content (as defined in Section 13), programs, materials, products or other information provided on the Site or by the companies or organizations linked or referred to in the Services do not infringe intellectual property rights. Nothing in our communications with you (including, but not limited to, any emails, web site content, attachments, enclosures or other accompanying materials) relating to any federal tax transaction or matter are considered to be "covered opinions" as described in Circular 230.
Accessing the Services
To access the Services, you must register and use your username and password. You agree to provide accurate information in connection with your registration and to promptly notify us of any changes. You must keep your username and password confidential. You are responsible for all use of the Site and the Services under your username and password, including any use by a user who accesses the Site using your username and password without your permission. You should promptly notify us of any unauthorized use of your account or other breach of security by contacting us via the chat feature.
What you are allowed to do
We grant you a limited, personal, non-exclusive, non-transferable license to use the Services and the Site for personal use or to prepare and process payroll and produce related tax documents for employees of your business, and if you are an accountant or other financial professional, to prepare and process payroll and produce related tax documents for clients of your accounting practice. You may not use the Services for any for-profit or commercial activities or purposes or for resale. You may not copy, store in electronic form, modify, print, transmit, transfer or sell, create derivative works from, distribute, perform, display, misuse, reverse engineer, or in any way exploit the Services, the Site or any of the Content, in whole or in part, without obtaining our written permission, except as allowed by this Agreement or permitted under copyright law. You may not frame or use framing techniques to enclose portions of the Site without our written permission. You must retain all copyright notices, trademarks, service marks, and other notices contained in the original Site content on any authorized copy you make of the Content. Your license to use the Services and the Site automatically ends if you breach this Agreement.
What you are not allowed to do
- infringe on any third party's copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy;
- violate any applicable law, statute, ordinance or regulation;
- are defamatory, trade libelous, threatening, harassing, invasive of privacy, stalking, harassment, abusive, tortuous conduct, hateful, discrimination based on race, ethnicity, gender, sex or disability, pornographic or obscene;
- interfere with or disrupt any services or equipment with the intent of causing an excessive or disproportionate load on our or our licensors or suppliers' infrastructure;
- involve knowingly distributing viruses, Trojan horses, worms, or other similar harmful or deleterious programming routines;
- involve the preparation and/or distribution of "junk mail", "spam", "chain letters", "pyramid schemes" or other deceptive on-line marketing practices or any unsolicited bulk email or unsolicited commercial email or otherwise in a manner that violate the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM Act of 2003);
- involve the unauthorized entry to any machine accessible via the Site or interference with the Site or any servers or networks connected to the Site or disobey any requirements, procedures, policies or regulations of networks connected to the Site, or attempt to breach the security of or disrupt Internet communications on the Site (including without limitation accessing data to which you are not the intended recipient or logging into a server or account for which you are not expressly authorized);
- impersonate any person or entity, including, without limitation, one of our or others’ officers or employees, or falsely state or otherwise misrepresent your affiliation with a person or entity;
- forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Site;
- collect or store personal data about other account users or attempt to gain access to other account users' accounts or otherwise mine information about other account users or the Site;
- execute any form of network monitoring or run a network analyzer or packet sniffer or other technology to intercept, decode, mine or display any packets used to communicate between the Site' servers or any data not intended for you;
- attempt to circumvent authentication or security of any content, host, network or account ("cracking") on or from the Site; or
- are contrary to our public image, goodwill, reputation.
- modify, enhance, alter, or prepare derivative works of our or our licensors’ or suppliers’ content, software or infrastructure;
- decompile, decode, unlock, attempt to discover the source code of, or otherwise reverse engineer, any of our or our licensors’ or suppliers’ software or infrastructure;
- provide information processing, computer service bureau, computer time sharing or similar services to any other party, them for the benefit of a third party, or make the results of your use available to any third party;
- create or offer a competitive product or service; or
- sublicense, sell, rent, lease, transfer, assign, or convey any rights under this Agreement to any third party, or otherwise commercially exploit or profit from our information or content (or any part or portion thereof).
IMPROPER USE OF THE SITE WILL RESULT IN LOSS OF YOUR ACCOUNT ACCESS AND MAY RESULT IN CIVIL AND CRIMINAL LIABILITIES.
You are responsible if you misuse the Services
You agree to release and indemnify, defend and hold harmless us and our parents, subsidiaries, affiliates, members, officers, directors, owners, agents, information providers and licensors (each an "Indemnified Party" and a third party beneficiary of this Agreement) for, from and against any and all claims, liability, losses, costs and expenses (including attorneys' fees) incurred by any Indemnified Party in connection with any use or alleged use of the Site by you and by any person using your account, username or password, whether or not authorized by you. Each Indemnified Party reserves the right, at its own expense, to participate in the defense of any matter subject to indemnification by you, and in such case, you agree to cooperate with such Indemnified Party in the defense of such claim.
Removing your access to the Services
We reserve the right, in our sole discretion, to restrict, suspend or terminate access to all or any part of the Site at any time for any reason without prior notice or liability. We may change, suspend or discontinue all or any aspect of the Site at any time, including the availability of any feature, database, or Content without prior notice or liability.
The Services belong to us
The Services, including software, code, text, photographs, graphics, logos, links, tutorials, design, images, audio/visual clips, and other material ("Content"), are protected by copyright, trademark, trade secrets, or our or third parties’ other proprietary or intellectual property rights. Further, all Content is copyrighted as our collective work pursuant to applicable copyright law. Any code that we create to generate or display any Content or the pages making up the Site is also protected by our copyright, trade secrets, and other intellectual property rights. You do not have permission to copy or adapt such code, or otherwise infringe on any of our or any third party's intellectual property rights, and if you do so without permission then you are in breach of this Agreement and copyright laws.
We do not control all of the Site Content
We are not responsible for the Content posted by third-parties on the Site. We do not represent or endorse the accuracy or reliability of any Content posted on the Site and you acknowledge that any reliance upon such Content shall be at your sole risk. The Site may contain links to sites on the Internet which are owned and operated by third parties (the "External Sites"). We are not responsible for the availability of, or the Content located on or through, any External Site. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding the links or the Content located on such External Sites.
We do not control links to other sites
Neither we nor any of our website co-branding providers are responsible for the accuracy or availability of information provided by linked sites. Links to external web sites do not mean that we or our website co-branding providers endorse or approve of the sponsors of such sites or the content, products, advertising or other materials presented on such sites.
Information in the web pages that are linked to our Site comes from a variety of sources. Some of this information comes from official licensees, but much of it comes from unofficial or unaffiliated organizations and individuals, both internal and external. We do not author, edit, or monitor these unofficial pages or links. Neither we nor our co-branding providers are responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any external content, goods or services available on external sites or resources.
We may post information that we do not endorse
We may post articles and other information provided by third parties. We do not necessarily agree with or endorse the opinions and recommendations of third parties contained on the Site. You will be shown advertising while you use the Site. We do not control the content of the advertising.
Third party service providers
Some Services and Content are managed by our third party service providers. By using the Services, you agree to the third party service providers' terms and conditions, including but not limited to Auth0, Stripe, Crazy Egg, Intercom, and LogRocket. The links for the terms may be found here:
We do not guarantee the Services in any way
THE SERVICES, SITE AND CONTENT ARE DISTRIBUTED ON AN "AS IS, AS AVAILABLE" BASIS. WE, OUR THIRD PARTY CONTENT PROVIDERS AND OUR RESPECTIVE AGENTS DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SITE OR THE SERVICES WILL BE AVAILABLE, ACCURATE, OR USEFUL. WE DO NOT GUARANTEE THE CONTENT OF INFORMATION, PRODUCTS OR SERVICES. ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT WITH RESPECT TO THE SITE, ANY CONTENT OR ANY PRODUCTS OR SERVICES SOLD THROUGH THE SITE DO NOT APPLY. NEITHER WE NOR ANY PROVIDER OF THIRD PARTY CONTENT OR THEIR RESPECTIVE AGENTS WARRANTS THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT FILES AVAILABLE FOR DOWNLOADING THROUGH THE SITE WILL BE FREE OF VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES; NOR DO WE, ANY THIRD PARTY CONTENT PROVIDER, OR THEIR RESPECTIVE AGENTS MAKE ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SITE OR THE CONTENT. YOU EXPRESSLY AGREE THAT THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SITE AND THE ACCURACY OR COMPLETENESS OF THE CONTENT IS ASSUMED SOLELY BY YOU. THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.
We are not responsible to you for losses over $100, no matter why they occurred
WE AND OUR AFFILIATES, PARENTS, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ATTORNEYS' FEES AND LOST PROFITS, RESULTING FROM OR ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE INCLUDING THE CONTENT REGARDLESS OF ANY NEGLIGENCE BY US, ANY THIRD PARTY CONTENT PROVIDER OR OUR RESPECTIVE AGENTS, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR LIABILITY, AND THAT OF OUR AFFILIATES, PARENTS, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS WILL NOT EXCEED $100, REGARDLESS OF THE CAUSE OF ACTION. THIS LIMITATION ON DAMAGES ARE ESSENTIAL TO THE AGREEMENT PERMITTING YOU TO USE THE SITE, AND THE SITE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATION. SOME STATES DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN THOSE STATES, OUR LIABILITY AND THAT OF OUR THIRD PARTY CONTENT PROVIDERS AND THEIR RESPECTIVE AGENTS SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY STATE LAW.
You have one year to bring any legal claims against us, unless your state’s law provides otherwise
This Agreement shall be construed in accordance with the laws of the State of Arizona, and the parties irrevocably consent to jurisdiction of the federal or state courts located in Phoenix, Arizona. Any dispute arising under this Agreement or your use of the Site will be resolved by binding arbitration before a single arbitrator, administered according to the commercial arbitration rules of the American Arbitration Association. Any arbitration proceedings will take place in Phoenix, Arizona. You agree that if you bring an action against us, the dispute will be limited solely to the dispute or controversy between us, and that you may not join or consolidate claims by our other customers, or bring any claim as a representative or class action. You agree that any claim against us must be brought within one year from when the claim arose, or, if a longer period is required by applicable law, then within the shortest period permitted by applicable law. Any claims not brought within this period shall be deemed waived.
How to notify us if someone copies your work without permission
If you believe that the Site includes your work and the work has been copied in a way that constitutes copyright infringement, please provide our copyright agent with the following information:
- An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
- A description of the copyrighted work that you claim has been infringed, including reference to the copyright registration number, if applicable;
- A description of where the material that you claim is infringing is located on the Site;
- Your full name, address, telephone number, and email address;
- A statement by you that you have a good faith belief that the dispute use is not authorized by the copyright owner, its agent, or the law;
- a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf.
Our copyright agent for notice of claims of copyright infringement can be reached at:
Legal Department
Symmetry Software
14350 North 87th Street
Suite 310
Scottsdale, AZ 85260
(480) 596-1500
legal@symmetry.comPrivacy Policy
As part of this Agreement, you are subject to our Privacy Policy, which is incorporated herein by reference.
Information that we collect from you
We collect and store information that you enter into the Service, such as home and work address, name, and pay information. You represent and warrant that you have all legal rights to enter personal information and other data on the Site. We recommend that you not enter social security numbers or other sensitive categories of data into the comments or free text fields of the Site, because no internet service is guaranteed to be secure. You grant us a license to use your information as necessary to enable you to access and use the Site and Services. If you wish to have your data removed from the Site, please contact us at legal@symmetry.com.
What we do with your information
Your data is not encrypted in transit. We use JWT (json web tokens) and the JWT signature is required to make sure the data is not tampered with. As data is passed from the client to server within our application, it is encrypted over https and using JWTs for tokens and authorizations. We can only see the last four digits of your credit card number. When you input a social security number when completing W2s, it is stored in memory for brief period. We also pass your signup date, your plan, and information about your subscription to Intercom, a third party.
How we monitor your use of the Site
We use software provided by a third party to collect nonpersonal Site visitor information. This code enables us to collect and analyze your activity while visiting our site. The visitor information that is collected enables us to analyze your actions and may include your mouse scrolls and clicks, your keystrokes and pages viewed or visited, including the duration of such visits. This information may also include images of the Site that are recorded while you interact with the Site. For example, we may collect images of forms displayed or populated by you on our Site, or other multimedia content that may be posted by you. To opt out of our collection of Site visitor data, click here and send a request to support@logrocket.com.
Data about children under 13
We do not knowingly solicit data from children or knowingly market to children. We are concerned about the safety of children and their use of the Internet. Therefore, in accordance with the U.S. Children's Online Privacy Protection Act of 1998, we do not knowingly request or solicit personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we receive actual knowledge that it has collected such personal information without the requisite and verifiable parental consent, we will delete that information from the Site as quickly as is reasonably practical.
Using the Services from outside of the United States
Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct. Specifically, you agree to comply with all applicable laws regarding the transmission of technical or personal data exported from the United States or the country in which you reside.
Miscellaneous
This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof, and supersedes all previous written or oral agreements between the parties with respect to its subject matter. Our failure to exercise or enforce any right or provisions does not mean that we waive such right or provision. The provisions of this Agreement will be deemed severable and the invalidity or unenforceability of any provision will not affect the validity or enforceability of the other provision hereof.