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Paycheck Calculator Help & FAQs

Do you have questions about our paycheck calculators or payroll products? Read our Frequently Asked Questions or contact us for more information.

 

Why don't I need to login anymore?

You no longer need to register to use any of the free calculators available on the PayCheckCity® website.  If you are interested in learning about a private-label calculator solution, click here. If you would like to sign up for our PayCheckCity® Newsletter, click here.

Last Updated on Tuesday, 23 October 2012 13:01
 

Why do I need to provide an address in some states?

To ensure the most accurate results possible, we placed an address input box into the state sections where local tax withholding is required. When you enter your work address in this box, PaycheckCity® will automatically calculate the local taxes applicable to your situation.

Last Updated on Tuesday, 23 October 2012 13:01
 

When I print in Chrome, all I see is a watermark. What's wrong?

This is a known issue with the built-in reader provided within Google Chrome. Symmetry is currently working on a permanent solution to this issue.  For a work around, simply save the pdf and open the file using Adobe Reader. Your printout should then appear normal.

Last Updated on Tuesday, 31 May 2011 13:25
 

Why is there a PayCheckCity® logo when I print from your website?

A watermark was added to all print options with our free calculators. If you are interested in having this removed you can inquire about our private-label calculators here.

Last Updated on Tuesday, 23 October 2012 12:57
 

No withholding shows in my calculation. What do I do?

The paycheck calculators use a cookie file to "remember" settings when calculating. When the cookie file becomes corrupted, users often see no withholding. You may also be unable to change the state, number of deductions, or the tax year. To solve this issue, delete all PaycheckCity® cookies and restart your browser. For information on deleting cookies, click here.

Last Updated on Tuesday, 23 October 2012 13:03
 

I use AOL. Why do I keep getting the message "Session Expired?"

To solve a myriad of display and functional problems between AOL and PaycheckCity®, we recommend that you establish your internet connection through AOL, then start your favorite internet browser on top of the AOL program. All features will work properly and your browser should be able to hold your session.
Last Updated on Tuesday, 23 October 2012 13:04
 

Why does my paycheck not match the calculations?

There are many reasons your actual paycheck may not match the calculator result. Most of the time, errors are related to incorrect number of state or federal allowances entered, or incorrectly entered deductions.  We recommend you go to your payroll department to obtain the values they are using in the calculation of your paycheck.

Last Updated on Tuesday, 23 October 2012 13:05
 

Why aren't my deductions applying to any SDI/SUI/FLI tax types?

This is no longer available in our free PayCheckCity® calculators. If you are interested in having this feature, please inquire about our private-label calculators here.

Last Updated on Tuesday, 23 October 2012 13:09
 

Where do you get the percentages for withholding?

Often the formulas are readily available on the website of the revenue department of the state or the IRS. We obtain the formulas directly from the IRS and the state revenue departments. Our paycheck calculators support withholding in all 50 states, Washington D.C., and in all U.S. territories.

Last Updated on Tuesday, 23 October 2012 13:09
 

Is this accurate? How often are calculations updated?

Accuracy is our number one priority. New calculations are added to the calculators as soon as the effective date arrives. We are notified directly by the states in many cases as soon as a change becomes available. Before being released to the general public all calculations are tested by hand with official tax tables. Until accuracy is verified to the penny, we are not satisfied. Because payroll systems use different methods to calculate withholding, an answer within 1-5 cents is considered acceptable.
Last Updated on Monday, 06 December 2010 10:21
 

Why can't I print anything?

There are several possibilities. First, to use the printing features of the online paycheck calculators, you must have Adobe Acrobat Reader version 6.0 or higher installed. If you have this installed already and are still unable to print, try removing it and installing a fresh copy from the Adobe website.

Last Updated on Tuesday, 31 May 2011 14:19
 

What if I need paycheck calculations for a multi-state withholding or live in one state and work in another?

At this time, the online paycheck calculators do not support withholdings for multiple states on one paycheck.
Last Updated on Friday, 22 April 2011 17:30
 

How do I know what to enter into the fields?

After clicking the name of a field, a box will open with instructions on what goes into that field. Each field name has its own help.
Last Updated on Monday, 06 December 2010 10:23
 

What web browsers does the new PayCheckCity® support?

PayCheckCity® supports the following web browsers:

- Google Chrome
- Mozilla Firefox 3, 3.6, 4
- Internet Explorer 6, 7, 8, 9
- Apple Safari 3, 4, 5

Last Updated on Tuesday, 23 October 2012 13:11
 

Is PaycheckCity® a payroll service?

No. See About Us for more information. Many of the various sponsors and advertisers on PaycheckCity® offer payroll processing options.
Last Updated on Tuesday, 23 October 2012 13:12
 


Questions? Contact PaycheckCity for more information about our Electronic Withholding Form Solutions, Private-Label payroll calculators or Payroll Point.

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