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- Why can't I change the state/year/number of deductions?
- No withholding shows in my calculation. What do I do?
- Why won't the state change from Arizona?
- I use AOL. Why do I keep getting the message Session Expired?
- I use AOL. Why can I not Sign-In to use the Advanced Calculators?
- Why does my paycheck not match the calculations?
- Where do you get the percentages for withholding?
- How does your calculator handle wage bases(SDI, Social Security, etc.)?
- Is this accurate? How often are the calculations updated?
- Why can't I print anything?
- What if I need calculations for a multi-state withholding or live in one state and work in another?
- How do I know what to enter into the fields? Is there help available?
- What does "Please enter only digit characters" mean?
- How do I know which calculator to use for my situation?
- The calculators found in the Private Label section don't work, why not?
- I just registered and did not receive my sign in information yet. Why?
- Is PaycheckCity.com a payroll service?
- Why can't I change the state/year/number
of deductions? The Paycheck Calculators use a cookie file
to "remember" these settings. When this file becomes
corrupt, users are unable to change the state, number of deductions
or the tax year. The calculator will probably be "stuck"
on your last settings. Delete all PaycheckCity.com
cookies and restart your browser. For information on deleting
cookies, click
here.
- No withholding shows in
my calculation. What do I do? The Paycheck Calculators
use a cookie file to "remember" settings when calculating.
When the cookie file becomes corrupted, users often see no withholding.
You may also be unable to change the state, number of deductions
or the tax year. Delete all PaycheckCity.com
cookies and restart your browser. For information on deleting
cookies, click
here.
- Why won't the state change from Arizona?
The Paycheck Calculators use a cookie file to "remember"
your state, year and other entries. If you have cookies disabled,
you will not be able to calculate paychecks or change the state
or year. The form will refresh likely back to the default state,
Arizona. For information on enabling cookies, click here.
- I use AOL. Why do I keep getting
the message Session Expired? To solve a myriad of display
and functional problems between AOL and PaycheckCity.com, we
recommend that you establish your internet connection through
AOL, then start your favorite internet browser on top of the
AOL program. All features will work properly and your browser
should be able to hold your session.
- I use AOL. I use AOL. Why can
I not Sign-In to use the Advanced Calculators? To solve
a myriad of display and functional problems between AOL and
PaycheckCity.com, we recommend that you establish your internet
connection through AOL, then start your favorite internet browser
on top of the AOL program. All features will work properly and
your browser should be able to maintain your signed-on status..
- Why does my paycheck not match
the calculations? There are many reasons your actual paycheck
may not match the calculator result. Most of the time, errors
are related to incorrect number of state or federal allowances
entered, or incorrectly entered deductions. We recommend
you go to your payroll department and obtain the values they
are using in the calculation of your paycheck.
- Where do you get the percentages
for withholding? Often the formulas are readily available
on the website of the revenue department of the state or the
IRS. We obtain the formulas directly from the IRS and the state
revenue departments. Our calculators support withholding in
all 50 states, Washington D.C. and all U.S. territories.
- How does your calculator handle wage
bases(SDI, Social Security, etc.)? Because our calculators
do not store any information, it is up to the user to provide
necessary details to stop deductions with wage bases at the
correct point. On the top of every calculator form, there is
a field marked "Gross Pay YTD". This field lets us know how
much gross pay you have earned through the last paycheck. The
calculator will add the current gross pay to the year-to-date
value to determine if withholding for your wage-based deduction
should stop.
- Is this accurate? How
often are calculations updated? Accuracy is our
number one priority. New
calculations are added to the calculators as soon as the effective
date arrives. We are notified directly by the states in many
cases as soon as a change becomes available. Before being released
to the general
public all calculations are tested by hand with official tax
tables. Until accuracy is verified to the penny, we are not satisfied. Because payroll systems use different methods to calculate withholding, an answer within 1-5 cents is considered acceptable.
- Why can't I print anything? There
are several possibilities. First, to use the printing features
of the online calculators, you must have Adobe Acrobat Reader
version 5.0 or higher installed. If you have this installed
already and are still unable to print, try removing it and installing
a fresh copy from the Adobe website.
Secondly, make sure you are viewing and printing the forms online.
You cannot save the forms to your computer for viewing later.
Because the forms are created dynamically, the data is not actually
stored in the form. Lastly,
and most importantly, you must be registered
and signed-in to print.
- What if I need calculations for a multi-state
withholding or live in one state and work in another?
At this time, the online paycheck calculators do not support
withholdings for multiple states on one paycheck.
- How do I know what to enter into
the fields? After clicking the name of a field, a box will
open with instructions on what goes into that field. Each field
name has its own help.
- What does "Please enter only
digit characters" mean? There is no rocket science
here. Safeguards are built into the calculator to make sure
numbers are the only entries into number fields. The most common
reason for this is the use of the letter "O" instead
of the number "0" and the use of commas in larger
numbers.
- How do I know which calculator to use
for my situation? Our calculators are divided into two types, Basic and Professional. Click the name of each type to learn more about what is included. Private Label tools are designed for use by payroll service companies and corporate customeres and can be customized based upon need.
- The calculators found in the Private Label section
don't work, why not? Regular site users cannot access these tools
from PaycheckCity.com. Symmetry Software (the company behind PaycheckCity.com branded calculators)
licenses very specialized paycheck calculators and other tools to large employers
who make these online tools available to their employee population.
This section gives potential licensees an idea of the types of tools that are available. If you are a large corporation interested
in deploying a Private Label online calculator for your employees please contact us.
- I just registered and did not receive my sign in
information yet. Why? Your confirmation email is sent immediately after you
complete the registration process. Sometimes it can take up
to 2 hours to receive your email. Also, we find that our confirmation
email is often improperly marked as spam if your company has
email filters installed. Check your spam quarantine
email box to see if it is there. As a last resort, you may
need to register with any of the free email services for an
unfiltered email account.
- Is PaycheckCity.com a payroll service? No. See About Us for more information. Many of the various sponsors and advertisers on PaycheckCity.com
offer payroll processing options.
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